Terms of service

Edition 2026-09-16 · In force from 16 September 2026

These are the terms on which Couch Kumara Ltd provides Wrangle: the app for Mac, iPhone and iPad, the web portal at wrangle.nz, and the server behind them. By making an account you agree to them and to the privacy policy, which is part of them. If you do not agree, do not make an account; the app still works on its own, without one.

"We" and "us" are Couch Kumara Ltd, a company in Wellington, New Zealand. Our New Zealand Business Number is 9429030073715 and our address is 25/126 Vivian Street, Te Aro, Wellington 6011, New Zealand. "You" are the person or business holding the account.

1. What Wrangle is

Wrangle is production management software for people who make video. It keeps productions, call sheets, contracts and releases, safety documents, budgets, quotes and invoices, locations and a crew and client roster on your devices, and, if you sign in, syncs the work you choose to share with your team and with the people you hand a job to.

It is a tool. You decide what goes into it, who sees it, and what you do with what comes out. A call sheet, a contract or an invoice made in Wrangle is your document, and whether it is right is your call.

2. Your account

• You must be at least 16 and using Wrangle for work. It is not for children.
• Use an address you actually work at. Sharing is by email address, and work handed to an address you do not read is work you will not see.
• Keep your password and your devices to yourself. Anything done from your account is yours until you tell us it has been compromised, at which point we will end your sessions.
• One person, one account. Two accounts on one address is allowed, since it happens when somebody signs in with Apple one day and Google the next, and we can merge them for you.
• You can erase your account at any time from your profile. Section 7 says what that does.

3. Your work, and other people's information

Everything you put into Wrangle stays yours. We claim no rights over it beyond what is needed to store it, sync it and show it to the people you share it with.

Much of what a production holds is personal information about other people: crew, talent, clients, the owner of a location. You collect it, and you are responsible for it under the Privacy Act 2020 (or, in Australia, the Privacy Act 1988). We hold it as your agent and act on your instructions. In practice that means you agree to:

• collect only what the job needs, and tell people what you are collecting and why;
• share it only with people who need it for the job, using the sharing controls Wrangle gives you;
• answer, or let us help you answer, a request from somebody to see or correct what you hold about them;
• delete it when it is no longer needed;
• have the right to enter it in the first place: a performer's signature, a child's details from their guardian, a client's contact from the client.

If you are using Wrangle on behalf of a company, you promise you are allowed to, and these terms bind the company as well as you.

4. Sharing

Sharing is deliberate and narrow, and the server enforces it rather than the app. A team member sees the team's work. A collaborator sees only the records handed to them. Invoices and quotes are never shared with anybody. The privacy policy sets this out in full.

When you share something, you are disclosing the information in it, and you are responsible for that disclosure being one you were allowed to make. When somebody shares something with you, it is theirs: you may use it for the job it was shared for, and not otherwise. When a share is withdrawn, your copy is removed the next time your app syncs, and you agree not to keep copies you have been asked to give back.

5. What you must not do

• Use Wrangle to collect or hold information you are not entitled to, or to send email at people who have not asked for it.
• Try to reach work that has not been shared with you, or another account, or the server other than through the app and the portal.
• Upload anything unlawful, or anything that would damage the service or the people using it.
• Resell Wrangle, or pass your account to somebody else.

If you do any of these, we may suspend or close your account. We will tell you why unless the law prevents it.

6. Availability, backups and support

Wrangle is made and run by a very small company. We do our best to keep the server up, we keep backups, and we fix faults as quickly as we can, but we do not promise any particular uptime and the server may be down for maintenance or through no fault of ours.

The app is built to work without the server, and your devices hold a full copy of your own work. Keep your own backups of anything you cannot afford to lose. The app can export its whole store; use it.

Support is by email to gidday@wrangle.nz. We answer as soon as we can, which on a shoot day may not be the same day.

7. Ending it

You can stop at any time: sign out and delete the app, or erase your account from your profile. Erasing removes your account and its sessions, and any team you are the only leader of, together with the server's copy of that team's work. Teams you merely belong to are left alone; you simply leave them. Nothing on your devices is touched.

We may close your account if you break these terms, or if we stop providing Wrangle. If we stop, we will give you at least 60 days' notice by email and the app will keep working on its own with the work already on your devices.

8. Paying for it

Wrangle is a subscription. It is bought through Apple, so Apple takes the payment, holds the billing details (we never see a card number) and renews it on the terms you agreed with Apple when you subscribed. Refunds are Apple's to give, and their own process for asking is the one that works.

If a subscription lapses, the account and everything on the server stay where they are; what stops is syncing and sharing. The app keeps working on the device it is installed on, with the work already there, and subscribing again picks up where you left off. Nothing is deleted for not paying. If you want it gone, erase the account and it goes.

9. Consumer law

Nothing in these terms takes away rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot be taken away, or their equivalents in Australia under the Australian Consumer Law.

If you are using Wrangle for business, which is what it is for, you agree that the Consumer Guarantees Act does not apply, as its section 43 allows, and that it is fair and reasonable for it not to. If you are not in business, the Act applies and these terms are read subject to it.

On the same footing, and because we are both in trade and have agreed these terms in writing, sections 9, 12A and 13 of the Fair Trading Act do not apply to Wrangle either, as section 5D of that Act allows, and we both agree it is fair and reasonable that they do not. Again: only between businesses. If you are not in trade, none of this applies to you and your rights are untouched.

10. What we are responsible for, and what we are not

We are responsible for providing Wrangle with reasonable care and skill, and for keeping the information you give us as the privacy policy says.

We are not responsible for the content of your documents, for what you or the people you share with do with the information in Wrangle, for loss caused by a device, a network or a service we do not run, or for work you did not back up. To the extent the law allows, our total liability to you for everything arising from these terms or from Wrangle, however it arises and whether it is one claim or all of them together, is limited to the subscription fees you paid us in the twelve months before the claim, or NZ$500, whichever is the lower. Neither of us is liable to the other for indirect or consequential loss, lost profits, lost business, lost goodwill, or the cost of getting information back: that is what your own copies are for, and clause 6 says plainly that Wrangle is not a backup service.

If somebody brings a claim against us because of information you put into Wrangle or shared through it, because you did not have the right to hold it, or to share it with the person you shared it with, or because you used Wrangle against these terms or against the law, you agree to cover what that costs us: what we have to pay out, and what we reasonably spend defending it. We will tell you promptly if such a claim arrives, let you take over defending it if you want to, and not settle it without asking you. This does not apply to anything caused by us.

11. Changes to these terms

When these terms change, the edition at the top changes with it. We will tell you in the app and by email before a new edition takes effect, and the app will ask you to agree to it the next time you open it. If you keep using Wrangle after that, the new edition applies. If you do not agree to it, erase your account; the app keeps working on its own.

12. The law that applies

These terms are governed by New Zealand law, and the New Zealand courts have non-exclusive jurisdiction over any dispute about them. Non-exclusive, so an Australian customer is not made to bring a claim in Wellington to be heard at all. Australian Consumer Law applies to Australian consumers whatever this says.

If any part of these terms turns out to be unenforceable, the rest still stands.

13. Getting hold of us

Couch Kumara Ltd, 25/126 Vivian Street, Te Aro, Wellington 6011, New Zealand. gidday@wrangle.nz.